How to order contact lenses
A guide for you who want to place orders online
Go to order form
Click on WEBSHOP in the upper right corner.
Log in if you already have an account or click on the NEW CUSTOMER button, and we will assist you.
Once logged in, you can purchase stock products by going to STANDARD ORDER and choosing from therapeutic lenses and accessories.
Select CUSTOM ORDER to order a contact lens with prescriptions (complete your standard order before starting your individual order).
Choose contact lenses.
Start by filling in the patient's reference under ORDER REF and the prescriber's name under PRESCRIBER. You can also choose to fill in the invoice reference and purchase order number.
Contact lens specification
TYPE | For example, Onefit.
DESIGN | For example, Standard.
MATERIAL | The recommended material will be automatically suggested but can be changed if needed.
MATERIAL COLOR | Choose ice blue for handling colour or clear for colourless. Refer to a separate guide for soft coloured lenses.
DIAMETER | Select the diameter according to the range and steps provided. A pink warning color will appear if your choice is outside the range.
SPHERE | Choose the sphere in the same way as above.
Choose treatment
Treatment
Choose plasma (if not included as default), Hydra-PEG, or no treatment.
Options for exchange policy
For scleral lenses, the pre-selected choice includes the exchange warranty, but it can be deselected. Here, you can also choose an extended warranty, allowing an extra exchange within 120 days.
Soft lenses have a shorter lifespan, and therefore, the exchange warranty is not pre-selected.
Specify parameters
Contact lens parameters
Additional parameters depending on the chosen lens type, but the method is the same. Click on the drop-down menu and make your selections.
Feel free to use the copy arrow on the left to duplicate the values for the second lens.
Check and place order
In the ORDER INFORMATION box at the bottom right, you will see the selected items and the price of the order.
Regarding treatments, the total price for both lenses is displayed.
If the customer wants two exactly identical contact lenses, select MORE THAN 1 ORDER at the bottom right and specify the quantity.
If you want to include specific information, click on SPECIAL NOTE and enter your message. Note though, that as soon as you write something in the box, manual verification is required, which may delay the order. Therefore, do not indicate urgency or similar, for the fastest possible processing.
To place the order, the SEND ORDER button at the bottom right must be blue. Otherwise, check for any empty mandatory fields marked with *.
Place the order
Click on the code to see a copy of the order.
Order confirmation will be sent once we have reviewed and accepted your order.
Feel free to contact us if you have any questions or concerns, or if you want to schedule an online demonstration of how to place an individual order (RX order).
Published 8 december 2023